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Together we create positive play

At EA, we believe in the power of positive play. Being part of a gaming community should be safe, fair, inclusive, and meaningful for all. The guidelines in this charter are key to making sure you can trust that our games and services are enjoyable for anyone, no matter who you are. Whether you’re new to gaming or have been an active player for years, we need your help to make this a community we all want to be part of.

 

Be the player you want to play with:

  • Treat Others With Respect - Our community is diverse. Everyone should feel like they belong. 
  • Keep Things Fair - Winning is much more satisfying based on your own skills.
  • Share Clean Content - Create and share stuff that’s appropriate.
  • Follow Local Laws - Keep it legal in our games and services, just like you would IRL.

 

Remember the tools and controls available to you:

  • EA Help - Your place to manage your account and get help from EA or the gaming community.
  • Parental Controls - We give players and parents simple solutions to shape how they play including making choices on time spent playing, spending, social communication, and accessing games by rating.
  • Accessibility Portal - We aim to break down barriers that prevent play.

 

Be aware of the consequences for unacceptable behavior and content:

  • Consequences - If you don’t follow this charter or if you violate our User Agreement, we may place restrictions on your account and take away your access to certain or all EA Services.

 

We take action to protect our players against harmful/illegal behaviors and content. 

When you sign up for an EA Account and/or use an EA Service, you agree to the rules in our User Agreement by checking the “I Agree” box. You can review the full list of rules in Section 6 of our User Agreement. Here’s a summary:

Consequences

These guidelines apply to all EA games and services. If you break the guidelines in this Charter, or the rules in EA’s User Agreement, we may place restrictions on your account and temporarily or permanently revoke your access to certain or all EA Services.

Warnings and temporary suspensions are our signals that things aren’t going right. They are our way of nudging you to remember the rules so you can make changes to stay in the game.

In some cases, we will issue permanent EA Account bans without warning to protect our players and employees from the most serious and illegal behavior. If your EA Account is banned, you will lose access to any online content associated with the account.

If you do receive a suspension or ban on your account, we’ll send you an email or you’ll see an in-game message explaining the reason for it. We take these measures to ensure our communities remain safe, fair, inclusive, and meaningful for all. If you believe that any action has been taken against your account or device by mistake, let us know.