Weekly Debrief

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  • Trokey66
    8387 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, Battlefield V Member
    trig0tron wrote: »
    Moderator...

    Please stop trying to play down this issue. Dice has done nothing in 3 weeks now. There is no official word, there is no transparency and DICE themselves have not officially recognized there is an issue with their cloud servers. Which is the cause of all of this.


    You can moderate the forums, but don't try and play yourself off as a DICE employee, or paid Community Manager. Nobody here are children, we are paying customers and you should not be lying to us.

    Now who feels silly.......?
  • ProfessorKatz
    11 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1 Member
    @trig0tron

    I know that it's easy to miss, but we acknowledged the issue on the forums here and reddit.

    Hope this clears things up.


    https://forums.battlefield.com/en-us/discussion/comment/1234152/#Comment_1234152
  • trig0tron
    324 postsMember, Battlefield, Battlefield 1, BF1IncursionsAlpha Member
    edited July 2018
    @trig0tron

    I know that it's easy to miss, but we acknowledged the issue on the forums here and reddit.

    Hope this clears things up.


    Thank you.

    But you should be a little more active and attentive (& transparent) on what the issue is. Instead of letting people uninstall/re-install their games, or drivers, etc.


    Even being honest and just saying "We don't actually know what is going on & sorry that many of you can't actively participate in road to BFv… etc" But we are working on it. This is what we know thus far...."

    Communication is the key
  • trig0tron
    324 postsMember, Battlefield, Battlefield 1, BF1IncursionsAlpha Member
    Trokey66 wrote: »
    trig0tron wrote: »
    Moderator...

    Please stop trying to play down this issue. Dice has done nothing in 3 weeks now. There is no official word, there is no transparency and DICE themselves have not officially recognized there is an issue with their cloud servers. Which is the cause of all of this.


    You can moderate the forums, but don't try and play yourself off as a DICE employee, or paid Community Manager. Nobody here are children, we are paying customers and you should not be lying to us.

    Now who feels silly.......?


    I would think EA fellow who responded, feels silly.

    They don't know how to fix their cloud servers or fix the update, that broke the syncing of their cloud servers... and has to link a mea culpa from another thread, to this thread, instead of being here all along with updates for their CUSTOMERS.


  • Trokey66
    8387 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, Battlefield V Member
    trig0tron wrote: »
    Trokey66 wrote: »
    trig0tron wrote: »
    Moderator...

    Please stop trying to play down this issue. Dice has done nothing in 3 weeks now. There is no official word, there is no transparency and DICE themselves have not officially recognized there is an issue with their cloud servers. Which is the cause of all of this.


    You can moderate the forums, but don't try and play yourself off as a DICE employee, or paid Community Manager. Nobody here are children, we are paying customers and you should not be lying to us.

    Now who feels silly.......?


    I would think EA fellow who responded, feels silly.

    They don't know how to fix their cloud servers or fix the update, that broke the syncing of their cloud servers... and has to link a mea culpa from another thread, to this thread, instead of being here all along with updates for their CUSTOMERS.


    Perhaps you should offer you services, you seem like a switched on bloke.
  • Schleicheblind
    5 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1, BF1IncursionsAlpha Member
    remove m1917 from loadout to avoid bug. helped me and a friend.
  • v1brate
    8 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1, BF1IncursionsAlpha Member
    edited July 2018
    Same here. No word from EA or Dice, as usual. Just the usual platitudes.

    And like the last issue, this will take over a month to fix.
    Post edited by v1brate on
  • StarscreamUK
    7288 postsMember, Moderator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Moderator
    No word? Smh
  • v1brate
    8 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1, BF1IncursionsAlpha Member
    edited July 2018
    I just requested a full refund of $169.98 AUD. I will use the money to buy BFV.

    If this company can't give us timely updates, then they deserve to suffer. I enjoyed most of my time in BF1, apart from the 5 weeks of Australia servers breaking, which was also accompanied by 5 weeks of near silence from EA. This last week of being unable to play is the final nail in the coffin. If they gave us updates and info it might make it a bit less frustrating, but we just get silence.

    For more information on your rights as an Australian consumer, a user posted a lengthy post here during the 5 weeks of server issues experienced:

    https://forums.battlefield.com/en-us/discussion/139730/australian-servers-are-all-down-constantly-crashing-today/p12

    Snippet of the conversation with EA support follows:
    you
    EA are very clear about it here: https://help.ea.com/en-au/help/origin/origin/origin-au-returns-and-cancellations/

    you
    > Under the Australian Consumer Law, you are entitled to a replacement or refund for a major problem, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced, and services resupplied if the goods or services fail to comply with one of the consumer guarantees, and the failure does not amount to a major problem. These rights apply to both physical or hard copy games as well as digitally downloaded games. These statutory rights cannot be excluded under the Australian Consumer Law. More information about your rights under the consumer guarantees provisions of the Australian Consumer Law can be found at this website:http://accc.gov.au/consumers/consumer-rights-guarantees.

    Karan
    Thank you for waiting, and I really appreciate your patience.

    Karan
    I have discussed your issue with the senior authority and provided information related to this issue and also mentioned that you have been a great player throughout the game, I have requested and recommended for the refund, so I am going to refund your game, would it be okay for you?

    you
    That's great, thank you

    Karan
    You're welcome.

    Karan
    We deeply value your relationship and doing business with EA Games and we are committed to providing you with the highest level of service simply because our customers deserve the very best. concern. Thank you very much for playing our games may you enjoy and have fun in game.

    you
    hopefully these issues are fixed for other players soon, or i fear more will ask for refunds

    you
    Let's hope BF5 has fewer issues, and better communication

    you
    And seriously - better communication probably would have kept me being patient. The silence from EA when these issues happen is infuriating.

    Karan
    I have reported the issue to the specialists on behalf of you so that we can players never face these kind of issue, and we will try to make the gameplay more better

    you
    All they need to do is acknowledge issues quicker, be more apologetic, and provide daily updates

    Karan
    I also play games at EA and as a gamer I totally understand how frustrating it could be when we are unable to enjoy our favorite game.

    As a gamer I know the hardwork and efforts poured into the game and I highly value and respect that.
    Karan

    I have initiated that refund for us. It may take up to 7 business days to return to your bank (generally the refunds process much faster). So, we have the refund issue all sorted out. Is there anything else that I might be able to do for you?

    you
    thats great Karan, thank you

    you
    have a good weekend

    Karan
    You are a nice person and I am honor to assist you today

    you
    you too!

    Karan
    It was really a pleasure talking to you. I am happy that I was able to help you out. Please take care of yourself and thank you so much for contacting EA Help. Have a great day
  • Turtle_Ship___2
    7 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1 Member
    Deleted the game just now

    Reported someone for racism, had screenshot proof too
    but my one got banned instead

    Sick of these thieves taking money and not doing any work properly.

    Sick of going through task manager after every map.
    The games just not worth it anymore.
  • StarscreamUK
    7288 postsMember, Moderator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Moderator
    edited July 2018
    You got banned for what?

    You cant see any action taken against an account for a report made, so you dont know what action was taken against the person you reported.
  • LumoColor
    521 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha Member
    You cant see any action taken against an account for a report made, so you dont know what action was taken against the person you reported.
    You get to see the same players reported for spamming racist, **** and other abuse still in game doing the same day in day out when no action is taken.
    You can also check players reported on the stats sites to see if the scores go up on the last x days of play = If the score goes up they not been banned.
  • trig0tron
    324 postsMember, Battlefield, Battlefield 1, BF1IncursionsAlpha Member
    At this point DICE/EA needs to be transparent and just come right out and tell us they are not looking into this.... & that they might look into it. Because the person they assigned to look into the matter has not done so.

    How hard is it to change the game overlay to have a "CONTINUE" button, like it has had since the very beginning... and was removed in the Road to BFV patch 3 weeks ago.... (because certain accounts are not being synced)

    If someone spend even 8 hours on it, they would get this done, yet EA says they are "looking into it"..? Well that was over a week ago and what did they find...? Nothing, because nothing has been done and even a newbie or a moron can tell you what is wrong. It would already be fixed.

    Soonce again, EA/DICE is just lying to their paying customers and providing lipservice... saying someone was told to look into. Not that our team found the problem and a patch is coming in 3 days, etc.



    As such, EA/DICE doesn't have anyone ACTIVELY looking into this.... there is ZERO dev involvement into this issue.



  • StarscreamUK
    7288 postsMember, Moderator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Moderator
    Ok, you are wrong. stop trying to spread misinformation. You are now suspended for 24 hours for attempting to bait.
  • StarscreamUK
    7288 postsMember, Moderator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Moderator
    LumoColor wrote: »
    You cant see any action taken against an account for a report made, so you dont know what action was taken against the person you reported.
    You get to see the same players reported for spamming racist, **** and other abuse still in game doing the same day in day out when no action is taken.
    You can also check players reported on the stats sites to see if the scores go up on the last x days of play = If the score goes up they not been banned.

    reports made on the forum is what I'm talking about because he posted evidence on the forum.
  • TryHard4ever
    66 postsMember, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    This lockup during matches has anything to do with Cloud Save Conflict error popup message every time I exit BF1?
  • Banester
    5 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1 Member
    I disabled cloud and I locked up three times before giving up for the night.
  • LumoColor
    521 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha Member
    This lockup during matches has anything to do with Cloud Save Conflict error popup message every time I exit BF1?
    Banester wrote: »
    I disabled cloud and I locked up three times before giving up for the night.

    I think the cloud sync message is a red herring and just a symptom of the *REAL* issue, not the route cause, I have *NEVER* had sync enabled. Of course if the application crashes it won't update your cloud settings, hence the message.

    The *REAL* issue was caused by the June Patch where there is a full lock-up of the bf1.exe application always a black screen and white circle, this happens after the scoreboard OR between operations map switches. The application stops responding in windows and you have to use task manager (or console equivalent) to kill it. When you kill the application in win10 it sends a trouble report to Microsoft/ do dice see these too? If so I would expect that they get a hell of a lot of application reports noting what the problem is.
  • DaveTheBrave_USA
    151 postsMember, Battlefield 3, Battlefield, Battlefield 1, BF1IncursionsAlpha, Battlefield V Member
    LumoColor wrote: »
    This lockup during matches has anything to do with Cloud Save Conflict error popup message every time I exit BF1?
    Banester wrote: »
    I disabled cloud and I locked up three times before giving up for the night.

    I think the cloud sync message is a red herring and just a symptom of the *REAL* issue, not the route cause, I have *NEVER* had sync enabled. Of course if the application crashes it won't update your cloud settings, hence the message.

    The *REAL* issue was caused by the June Patch where there is a full lock-up of the bf1.exe application always a black screen and white circle, this happens after the scoreboard OR between operations map switches. The application stops responding in windows and you have to use task manager (or console equivalent) to kill it. When you kill the application in win10 it sends a trouble report to Microsoft/ do dice see these too? If so I would expect that they get a hell of a lot of application reports noting what the problem is.

    That is all absolutely right. There seems to be 1 valid work around which applies to game modes where you get the Continue button at the end of a match. It seems to me you get it in any mode that does not string maps together in a single session. If you go to Highlights and then click Continue you should go to the next map OK. If you try to quit the server during a game or between maps you are at the mercy of the system.
  • Quasar9111
    170 postsMember, Battlefield 4, Battlefield, Battlefield 1, BF1IncursionsAlpha, Battlefield V Member
    i have played 5 games tonight, and for some reason its not cloud saving as usual and stil flipping black screening, and when i choose to use local save my R2BFV is reset every time
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