Does anyone know how to reach an actual person at Even Balance to appeal a PunkBuster ban? I've been playing BFHL for about a year and all of the sudden I got an error notice, and now I can't login to any servers. This happened two months ago and I've filed three appeals and haven't heard anything from them. Are they still in business? I searched online and every post or forum message I've found indicates that EA won't help, since PB is a third party company or something?
I had to do some searching before I found a cfg file that said I used an "aimbot"??? Only thing I can think of is I bought a new Logitech G602 mouse and installed the software that came with it, and sometime shortly after that I was banned from any BFHL server. I did try to set the buttons on the mouse so I could throw my grenade with one, switch to melee with one, etc. - could that be it??? I thought that was the point of using a gaming mouse with extra buttons?? Not only do I not use a cheat I would have no idea on earth how to find one or where to install it. Besides that, I thought the mouse sucked and took it back anyway (never would have bought it in the first place if I knew this would happen).
I can still play BF1 and Battlefront, so apparently the PB ban only affects BFHL. I haven't even gotten any kind of response that anyone at EB has looked into this, nor any explanation of why I'm banned. I paid to upgrade Hardline to the "Origin Ultimate Edition" but it's useless if I can't play multiplayer anymore? I'm confused, a little ticked off, and would just like to speak/chat/email with a company rep to explain what I need to do to fix this. Anybody have any advice?