Dec-Jan Tides of War Level 20 rewards missing

HistoryProf
postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, Battlefield V Member
Hey! Wanted to know if anyone else encountered this/had it fixed. I reached level 20 on Jan 4th. Completed a Grand Operation, got to level 20 and exited when it went to the next match. Went back to menu but didn't bother to check the armory or company for the final outfit. Exited the game. Started the game on Jan 5th and there were no rewards. I never got my level 20 rewards. Contacted support about missing content, they said that they would look into it. Anyone else have that experience or have this resolved?
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