I preorded the deluxe edition of BFV but never got the firestorm outfit preorder bonus. I just noticed that earlier this week and contacted EA help. I explained them my case and even send them a proof of purchuse which shows i preorded the game before it came out. Their answer was: we cant add the firestorm outfit to your account. I dont understand how it cant be done retroactive. Are their any other players with the same problem of is anybody been able to get it fixed?