"Thank you for contacting EA help! This
is a follow up of the chat session that we had regarding the issue you
faced with Battlefield 1 for years and you asked for the new game code
as we cannot generate Xbox game code you'll need to contact Xbox
support.Once you contact them ask for the new code hopefully they'll
give you new code for all the trouble you went through with the game.
You can also ask our Answers HQ community at answers.ea.com.. " this was the email i got yesterday from EA support , they assume they own m a game but same time they say they cant give it , isnt this really pathetic ? they know everything that happened and the time and Money i lost but still solve nothing