Class assigments (BFV) don't show up and support says that they can't do anything about it

2 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1, Battlefield V Member
edited January 8
So basically the age old problem of class assignments not showing up.

I read the posts:
1. You should play a game or two, they will pop up. -> I played for two weeks now and there is still nothing.
2. Contact the support, they might fix it. -> The support says that they can't because I bought the game via Steam.

What options do I have? Is the game broken beyond repair (well at least more than the obvious)?
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