DirectX Function Error (Nvidia) - Are you actually serious EA? ( 28.03.17 - 21:34 CEST )
October 18, 2016 1:28PM
edited March 2017
DISCLAIMER
I have not been active on this thread anymore, since this issue resolved itself after getting my new hardware. I actually have not played BF1 for a few months, since its incredibly boring cause of its casual gameplay. Literally one of the easiest game out there. I am STUNNED that they dont give a ... .
So I might be here once a while, trying to keep the thread on track, but I highly doubt that will help.
Anyways, wish you the best guys. I hope one day EA cares about customers.
Latest Update:
Page 282
Page 283
Updates:
Potential workaround that has been working for SOME people. Note that there have been reports of problems with their OS or detection of your GPU. It might crash your system as well, so use at at your own risk. !Seems not to be compatible with Win10!
- turn off any automatic driver updates in Windows 10 or whatever OS you are using
- Use DDU to delete everything from your drivers (http://www.wagnardmobile.com/forums/viewtopic.php?f=5&t=673)
- Install driver version 334.89 which can be found here: http://www.nvidia.com/download/driverResults.aspx/73218/en-us
- Since Battlefield 1 will complain about old drivers do the nvapi64.dll bypass (https://forums.geforce.com/default/topic/962633/pc-games/bypassing-the-driver-version-check-of-a-game-/)
Have been getting this error about every 20 Minutes.
DirectX Function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG. GPU: "Nvidia GeForce GTX 690", Driver:
37306
I've literally spent more then an hour trying to find a fix without any result. As usual, i do not get any response from the EA support, which is quite annoying.
I have used the later driver, which did not help.
I have used the previous driver, which did not help.
I have tried re-installing the game and repairing the game, which did not help.
All suggested Fixes that did not work for this specific error (Thanks to Kirister for keeping this list up to date) :
GPU (GTX 770)
- Underclocked Core (-105MHz, which is the max value) / Mem (-685MHz).
- Set maximum safe values for Overvolt, Power and Temperature target.
- GPU temperature goes up to 75°c in 100% load, which is within the normal range.
- Removed GPU physically and cleaned the dust off.
- Stress tested GPU using Furmark: no issue.
- Set display to 60Hz (from 144Hz).
- No crash in any other game than BF1, including BF4.
GPU Drivers (nVIDIA)
- Tested drivers 368.81, 372.70 (nvapi64.dll bypass), 372.90, 373.03, 375.57, 375.64, 375.70.
- Uninstalled Geforce Experience (which includes Shadowplay).
- nVIDIA control panel: Power management mode – prefer maximum performance
- nVIDIA control panel: Threaded optimization – off
- nVIDIA control panel: Triple buffering – off
- nVIDIA control panel: Vertical sync – off
- nVIDIA control panel: Maximum pre rendered frames – 3 (and 1, 2)
- nVIDIA control panel: PhysX to CPU
- Disabled all nVIDIA services.
- Minimal nVIDIA drivers install (without physx, hd audio, geforce experience and 3d vision).
RAM
- Memtest came clean.
- Disabled XMP Profile in Bios (resulting in lower frequencies).
- Changed RAM (from 2x4Gb to faster 2x8Gb sticks).
Motherboard
- Updated Bios.
- Checked and updated all drivers (chipset, hdd, Realtek HD Audio...).
- Reset Bios settings to default.
- Disabled Intel SpeedStep/EIST in BIOS.
Origin
- Disabled Origin in-game overlay.
- Disabled all notifications.
Windows
- Running Windows 10 64bits up-to-date.
- Very clean Windows 10 install with minimal programs running in the background.
- Applied Regedit fix to increase TDR delay.
- Turned off DVR in Windows 10's XBox App.
- Reinstalled VC Redist.
- Changed Language for non-Unicode programs To English(US) (from French (FR)).
- Power options > PCI Express > Link state power management OFF.
- Installed DirectX 9.0c End-User Runtime.
- Created new user session.
- No overlay or GPU tool running in the background.
- Disabled Aero Peek.
- Reinstalled Windows 10 ( @-OI1VI3R- ).
Battlefield 1
- Deleted settings (BF1 Folder in Documents).
- Repaired BF1.
- Deleted, re-downloaded and reinstalled BF1 completely.
- Switched from DX12 to DX11.
- Switched from Fullscreen to Borderless.
- Ran the game as admin.
- Tested lowest settings.
- Toggled GPU Memory Restriction ON/OFF.
- User.cfg: Gametime.MaxVariableFps 60 (and 61~80...)
- User.cfg: RenderDevice.Dx11Dot1Enable 1 and RenderDevice.Dx11Dot1RuntimeEnable 1
- User.cfg: RenderDevice.RenderAheadLimit 2 (and 1, and 3)
- Motion Blur and Weapon DOF turned OFF.
- Tested with no ALT-TAB out of the game and fresh Windows session.
- Sacrified a goat.
Its not only Nvidia, but AMD aswell.
Confirmed very recently by nVIDIA themselves:
Source:
https://forums.geforce.com/default/topic/972627/geforce-drivers/battlefield-1-directx-crashes-mostly-gtx770-/post/5004662/#5004662
My PC isnt the best one out there, but i should be able to run BF1 at atleast medium as im consistently getting 100+ FPS.
Some Specs i found out (Not really a tech guy):
Windows 10
x64 Operating system
Nvidia GeFroce GTX 690
Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
16 GB RAM
*Note: The Beta worked just fine, except some lagspikes. And none of my gear is overheating.
I have not been active on this thread anymore, since this issue resolved itself after getting my new hardware. I actually have not played BF1 for a few months, since its incredibly boring cause of its casual gameplay. Literally one of the easiest game out there. I am STUNNED that they dont give a ... .
So I might be here once a while, trying to keep the thread on track, but I highly doubt that will help.
Anyways, wish you the best guys. I hope one day EA cares about customers.
Latest Update:
Page 282
FancySquirrel wrote: »Hi all,
We believe we have isolated a few of the DX issues in this thread and are working on fixes for those to be included in future patches.
We continue to work with our partners to solve these problems.
Page 283
FancySquirrel wrote: »Thanks to all of you who are describing the crash you are facing and suggesting to the other people here in the thread ways to fix it. Please always include if you are running DX11 or DX12.
Updates:
Braddock512 wrote: »Hey everyone.
The Dev team continues to work with our partners regarding this issue.
Unfortunately, I don't have any solid update at this time, but they have been working diligently with our partners to address the DX issue.
-Braddock512-
FancySquirrel wrote: »Hi all,
We are still investigating these issues and we will update you once we have more info.
Braddock512 wrote: »Hey everyone, we have previously escalated this issue to the Studio for investigation.
I'm seeing some feedback from members of the community saying to roll-back drivers, etc.
Will work to get more information and will share any details I receive.
Thanks.
-Braddock512-
Braddock512 wrote: »Hello,
The Dev team continues to investigate and work on this issue. Definitely understand how frustrating this is.
One of our QA guys had the same issue with his GTX770 and tracked it down to an outdated Realtek Audio driver. He updated the driver and swapped Windows Power Settings from Balanced to High Performance and hasn't experienced a crash since.
Those experiencing this issue, give that a try.
I've also just drafted an email to the studio team to find the status of their investigation, any possible workarounds, and potential fix date.
Will keep you posted.
-Braddock512-
FancySquirrel wrote: »Hi all,
We are aware of the various DX crashes and we are investigating together with our partners and hope to be able to resolve these issues soon.
We will keep you updated when we have new information.
For those of you who are experiencing DX crashes, have you tried turning down the settings to low? Did that help?
Potential workaround that has been working for SOME people. Note that there have been reports of problems with their OS or detection of your GPU. It might crash your system as well, so use at at your own risk. !Seems not to be compatible with Win10!
- turn off any automatic driver updates in Windows 10 or whatever OS you are using
- Use DDU to delete everything from your drivers (http://www.wagnardmobile.com/forums/viewtopic.php?f=5&t=673)
- Install driver version 334.89 which can be found here: http://www.nvidia.com/download/driverResults.aspx/73218/en-us
- Since Battlefield 1 will complain about old drivers do the nvapi64.dll bypass (https://forums.geforce.com/default/topic/962633/pc-games/bypassing-the-driver-version-check-of-a-game-/)
Have been getting this error about every 20 Minutes.
DirectX Function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG. GPU: "Nvidia GeForce GTX 690", Driver:
37306
I've literally spent more then an hour trying to find a fix without any result. As usual, i do not get any response from the EA support, which is quite annoying.
I have used the later driver, which did not help.
I have used the previous driver, which did not help.
I have tried re-installing the game and repairing the game, which did not help.
All suggested Fixes that did not work for this specific error (Thanks to Kirister for keeping this list up to date) :
GPU (GTX 770)
- Underclocked Core (-105MHz, which is the max value) / Mem (-685MHz).
- Set maximum safe values for Overvolt, Power and Temperature target.
- GPU temperature goes up to 75°c in 100% load, which is within the normal range.
- Removed GPU physically and cleaned the dust off.
- Stress tested GPU using Furmark: no issue.
- Set display to 60Hz (from 144Hz).
- No crash in any other game than BF1, including BF4.
GPU Drivers (nVIDIA)
- Tested drivers 368.81, 372.70 (nvapi64.dll bypass), 372.90, 373.03, 375.57, 375.64, 375.70.
- Uninstalled Geforce Experience (which includes Shadowplay).
- nVIDIA control panel: Power management mode – prefer maximum performance
- nVIDIA control panel: Threaded optimization – off
- nVIDIA control panel: Triple buffering – off
- nVIDIA control panel: Vertical sync – off
- nVIDIA control panel: Maximum pre rendered frames – 3 (and 1, 2)
- nVIDIA control panel: PhysX to CPU
- Disabled all nVIDIA services.
- Minimal nVIDIA drivers install (without physx, hd audio, geforce experience and 3d vision).
RAM
- Memtest came clean.
- Disabled XMP Profile in Bios (resulting in lower frequencies).
- Changed RAM (from 2x4Gb to faster 2x8Gb sticks).
Motherboard
- Updated Bios.
- Checked and updated all drivers (chipset, hdd, Realtek HD Audio...).
- Reset Bios settings to default.
- Disabled Intel SpeedStep/EIST in BIOS.
Origin
- Disabled Origin in-game overlay.
- Disabled all notifications.
Windows
- Running Windows 10 64bits up-to-date.
- Very clean Windows 10 install with minimal programs running in the background.
- Applied Regedit fix to increase TDR delay.
- Turned off DVR in Windows 10's XBox App.
- Reinstalled VC Redist.
- Changed Language for non-Unicode programs To English(US) (from French (FR)).
- Power options > PCI Express > Link state power management OFF.
- Installed DirectX 9.0c End-User Runtime.
- Created new user session.
- No overlay or GPU tool running in the background.
- Disabled Aero Peek.
- Reinstalled Windows 10 ( @-OI1VI3R- ).
Battlefield 1
- Deleted settings (BF1 Folder in Documents).
- Repaired BF1.
- Deleted, re-downloaded and reinstalled BF1 completely.
- Switched from DX12 to DX11.
- Switched from Fullscreen to Borderless.
- Ran the game as admin.
- Tested lowest settings.
- Toggled GPU Memory Restriction ON/OFF.
- User.cfg: Gametime.MaxVariableFps 60 (and 61~80...)
- User.cfg: RenderDevice.Dx11Dot1Enable 1 and RenderDevice.Dx11Dot1RuntimeEnable 1
- User.cfg: RenderDevice.RenderAheadLimit 2 (and 1, and 3)
- Motion Blur and Weapon DOF turned OFF.
- Tested with no ALT-TAB out of the game and fresh Windows session.
- Sacrified a goat.
Its not only Nvidia, but AMD aswell.
Confirmed very recently by nVIDIA themselves:
We are looking into this. We were able to reproduce this on a competitor board as well so I do not know if a fix will come through a driver update or a patch until we do further investigation.
Source:
https://forums.geforce.com/default/topic/972627/geforce-drivers/battlefield-1-directx-crashes-mostly-gtx770-/post/5004662/#5004662
My PC isnt the best one out there, but i should be able to run BF1 at atleast medium as im consistently getting 100+ FPS.
Some Specs i found out (Not really a tech guy):
Windows 10
x64 Operating system
Nvidia GeFroce GTX 690
Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
16 GB RAM
*Note: The Beta worked just fine, except some lagspikes. And none of my gear is overheating.
Post edited by RedRiveRR_ on
61
This discussion has been closed.
Comments
Ironically, I played 40 hours of the beta and not a single crash, so the beta was more stable than release.
Go you
C:\Program Files (x86)\Origin Games\Battlefield 1\__Installer\vc
You should see vc2012Update3 and vc2013 folders. Inside each, there is redist folder. Run the installer of both folders and select repair.
Let me know how yours went.
I have a 770 and it also randomly crashes with the above error
haven't tried the fix yet
12345
Got the 770 SC from EVGA