After month of dealing with EA and Dice support I come to the conclusion they are just a huge incompetent pill of garbage.
I am still owed that battlefest mp18 skin FOUR month ago. I just talked with EA support for the second time about this, they said they STILL don't have an solution to this problem despite telling me DICE is working on it FOUR month ago. The new ¯\_(ツ)_/¯ DLC is about to come out and they can't fix a skin bug??
This and the enhanced battlepack from the valentine event which I also didn't get just boils my blood. I paid 130 euro for this ¯\_(ツ)_/¯. Fix your game