I am running out of options here. I purchased the soldier kit shortcut last week and have waited patiently for my weapons to unlock in game and in Battlelog. After A day I reached out to support and they made me wait a whole week and check if it still isn't working and get back to them. After I waited I reached out again and they told me that they can not issue refunds on DLC, but they can "help" me troubleshoot why it isn't working. Their advice was basically useless as they had me troubleshoot my client when the issue is on their end. They even argued with me when I said it was an EA problem because even on Battlelog which is their server it is not appearing that the kit is working. They basically had me run around in circles with useless steps to restart my computer, restart origin, etc. When the issue is their side. They won't refund me and won't fix it on their end.
In the end I just donated $30 with tax to EA and ended up getting my account banned for 3 days because they reported my emblem that I had for two years for being inappropriate.https://imgur.com/7S0NQAjhttps://imgur.com/ZhAOTsJ