I was chatting with a guy from EA. We were cut off. He was really trying to help. case # 43491208
info: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Amit will help you soon.
Amit: Thank you for contacting EA HELP, my name is Amit, may I start with your first name please?
you: hi Amit
Amit: Hello Lynn.
Amit: Nice to meet you.
you: cannot join my server
Amit: I see that you're facing connection issue in the game BF3 and unable to join servers. Am I right?
you: while I am in the joining server - I can see behind that screen and see - I have joined the server - but then I "failed to join try again" comes up
Amit: Alright thanks for the confirmation. That's concerning. You need not to worry at all I am here to help you in getting this sorted out for you.
Amit: May I ask you few questions before proceeding further in order to understand your issue more precisely?
you: it has been almost 3 weeks
Amit: Thanks. To make sure that we are working on the correct account, do you mind giving your Origin email address and gamertag please?
you: gt - bodhisattva2112
you: (removed email)
Amit: Thanks. I am re-activating the rental server for you and request you to please rejoin the server. Is that fine with you?
you: please do not mess up my account - ihave most time played lol
Amit: Don't worry nothing wrong will happen to your account.
you: it will take me a couple minutes to sign in
Amit: Not issues.
Amit: I've reactivated it. Now please try to join the server and let me know if it works.
you: ok working on it
Amit: Sure take your time.
you: takes a while to go through all the screens
you: all the east us servers are down
you: have been for weeks
Amit: No issues take your time.
you: try it go to server browsers - click just - east us - it says no servers found
Amit: Let me replace it with west US servers.
you: "Failed to join the game. Check your network connection and try again"
you: that would be great!!
Amit: I am done.
you: you can do that??!!
Amit: Now try to joins South US server.
you: my server still says East Us. do I shut down my xbox? and try again?
Amit: Yes please.
Amit: Choose other server available in your account.
you: ok hold on - thank you for being patient!
Amit: You're welcome.
you: i'm still here...going through screens
Amit: Well not an issue please try some troubleshooting steps on your PC that will fix the issue right away :
Amit: 1> Use CCleaner to clear temp files : http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
Amit: 2> Clear origin cache files using the steps given in the help article : https://help.ea.com/en-in/help/faq/clear-cache-to-fix-problems-with-your-games/
Amit: 4> Perform a clean boot :
Amit: 3> Disable antivirus and firewall.
you: oh boy - it says "the server host could not be found"
you: this scares me
you: I am on xbox
Amit: Don't worry I've activated a new East US server.
Amit: Now please try these steps and try joining the servers.
Amit: I am pretty sure this will resolve your issue.
Amit: In case you need any help please feel free to contact us back. We are here 24X7 to help our valued gamers.
Amit: We really appreciate your patience and cooperation with us.
Amit: So we have added a rental server and suggested you some work around for fixing connection issues in the game BF3. Apart from this let me know if there is anything else I can assist you with today?
you: i see the east us server - i see the west server - i see a 3rd server that says "not started"
you: i can not join any of them
Amit: Please try the 3rd one after performing the troubleshooting steps.
info: Your chat transcript will be sent to[removed] at the end of your chat session.
Amit: I've added the rental server for you and this will work once you try the troubleshooting steps.
you: i am on xbox how will the thing here help me?
Amit: Please try the Xbox troubleshooting steps that are as follows :
you: r then why are all the east us servers down for everyone?
Amit: It is due to some technical issues and don't worry please try these steps on your Xbox one then you'd be able to join the servers to play the game :
Amit: CLEAR ALTERNATE MAC ADDRESS
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.
Amit: CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE
If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.
Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.
Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
Amit: After this turn off your Xbox one and internet router for 3 to 4 minutes. After that turn on both simultaneously and launch the game to join server.
you: MAC address ?? - i don't have a MAC
you: i am on a 360
you: brand new - set up last week
Amit: It's for Xbox one.
Amit: Let me provide you the steps for Xbox 360
you: not on a xbox one
you: brand new 360 - same issues as my old 360
Amit: 1> Clear cache:
From the Xbox 360 dashboard, press the Xbox Guide button.
Navigate to the Settings Tab.
Select System Settings.
Highlight the Hard Drive and press Y.
Select Clear System Cache.
Amit: 2> Re download gamer tag:
Amit: 3>Uninstall game data:
you: the 3rd server that said "not started' - "publishes" it is east us - and i can not join that either
Amit: Please try the steps first then restart your console and router to join the servers.
you: boy that is some scary stuff -worried i will lose everything
you: it is east us - none of the east us servers work
you: no one can get into them - it is not just me
Amit: We are here 24X7 to help our gamers so don't worry in case you need any help. In the mean time I am also reporting this issue to our concern team. They will look into this and get this fixed out if there is anything needs to be done from our end.
you: it is your end. I have opened several chats. i have started several forums.
you: try it - go to server browser - click on just east us - no west, no Europe it says "no servers found"
you: almost 3 weeks now
Amit: Alright let me discuss this with our specialists.
you: please and thank you.
you: it is not me - all my friends are having trouble. And others - since i have put "EA/Dice fis our east us servers" on my server banner - i receive messages from many players
you: friends i am admin in their servers (east US) are having the same problem
Amit: Please allow me few moment.
you: sure gladly
you: thank you for trying - i so appreciate it
Amit: You're welcome.
Amit: Is it the only server East US that you're facing issue with?
we got cut off there.
I wanted to say yes - all east us servers are like that.
I wanted to also say my error message says: "failed to get server info as the Battlefield servers could not be reached. Please try again later."
I sure hope someone knows how to fix this.
I love bf3