I just bought today the Cavalleria, thinking it was a weapon, there is no disclaimer that it is a skin! Totally disappointed! That seems like a scam, I tried to contact via chat, requesting a refund but they cant refund me due to the in-game currency policy.
Felipe (7.9.2019, 15:46:54): I was playing BF V, and I decided to purchase a weapon, however I could not equip it after the purchase, I found out online the reason is because it is a skin and not a weapon which totally diverges from the what the game describes inside, as there is no disclaimer that it is referred to a skin
Felipe (7.9.2019, 15:47:48): considering this situation, I feel scammed, and I would like to request a refund of this purchase, you are allowed to take out my BF V inside purchase and remove my BF V remaining currency in order to proceed with the refund.
Anchal (7.9.2019, 15:49:25): Oh ! that might be very inconvenient for you that you were not aware that it is a skin and you purchased it , but do not worry I 'll try my best to help you .
Felipe (7.9.2019, 15:49:57): I appreciate it
Anchal (7.9.2019, 15:50:32): Can I ask you few question so that I can able to locate the account ?
Felipe (7.9.2019, 15:50:38): Sure
Anchal (7.9.2019, 15:50:38): Thank you !
Felipe (7.9.2019, 15:51:14): The order number is 1004702300726
Felipe (7.9.2019, 15:51:29): It was paid via paypal
Anchal (7.9.2019, 15:51:47): Thank you !
Anchal (7.9.2019, 15:52:16): Lemme check .
Felipe (7.9.2019, 15:54:29): Ok
Anchal (7.9.2019, 15:55:01): Please allow me a minute .
Anchal (7.9.2019, 15:58:19): Thank you for staying connected .
Anchal (7.9.2019, 15:58:59): Unfortunately , we are not able to initiate the refund for the in-game currencies .
Felipe (7.9.2019, 15:59:22): It is very sad, as I feel scammed by not being advised that was not a weapon
Felipe (7.9.2019, 16:00:08): That cant be true, considering I am always purchasing the latest version of the games, and in this unfortunate case you cant help me
Anchal (7.9.2019, 16:01:23): I am afraid , however we do not have any option to remove the points or initiate the refund for in-game currencies .
Felipe (7.9.2019, 16:01:47): Is it at least possible to undo my purchase of a skin so I can have that currency for another thing?
Felipe (7.9.2019, 16:01:54): Or at least leave it as a bonus in the Origin account...
Felipe (7.9.2019, 16:02:11): I just wanted to not have purchased that, there is nothing, but nothing saying it is a skin
Felipe (7.9.2019, 16:02:29): everything leads you to think it is a real weapon to be used right after the purchase....
Anchal (7.9.2019, 16:03:56): I really understand the situation , however this is something which is not in our refund policy .
Anchal (7.9.2019, 16:04:42): For more information regarding our refund policy please refer to this link :
Felipe (7.9.2019, 16:05:11): Isnt there anything you could do, such as giving it as a bonus instead? The money will still be with EA
Felipe (7.9.2019, 16:05:19): ... I just dont feel right the way it is...
Anchal (7.9.2019, 16:06:23): AHh! I wish I could help you with this.Ireally do. But this is something which is not possible from our end. I hope you understand my limitations as well.
The attendant was very supportive, however that does not change this feeling of being scammed.
I kindly request the moderator to analyse this case, that is very sad to see EA not supporting in this case!