@EA_Atic , we have some kind of problem here .
"I merged the topic as we have stated prior not to make a duplicate post on the issue" , wrong because one post was about the in game problem while the other was a complaint against imcompetence from your support and imcompetence based on facts .
"If you want to do a formal complaint then you can reach out to EA support it's not something we can help with on the forum. Support is equipped with handling formal complaints request.
How to contact EA Support follow this link: https://help.ea.com/en/contact-us/" , interesting because first as i said i did that twice and the complaints werent sent but you probably forgot to read that part and interesting too because when asked about it a supervisor awsered this "( 1h 39m 2s ) Khushi: https://answers.ea.com/t5/Battlefield-1/ct-p/battlefield-one-en ( 1h 39m 23s ) Khushi: Through above forums and Answers HQ link , you can share your feedback. ( 1h 39m 30s ) Khushi: Our team will review it and respond you".
"For the issue as I stated above and showed in the Uo-tracer its related to the network and not something, we can help with and suggest that you work with your ISP around the issue.
Big differences between the best/worst ping times: This is a good indicator of an unstable connection. The difference between your best and worst ping times should be 100ms at most. If it’s more than that, that means a jittery or ¯\_(ツ)_/¯ connection.This is what causes lag in games and is the source of frustrating inconsistencies in performance. If you see this in your UOTrace, talk to your ISP about that, too.
To add the above to it having the best to worst going up in thousandth is a sign of really bad stability with the network." again you didnt even bother to see the case but i past you here the last uotrace so this time you see it , still it is interesting that your excuses for modes and servers to disappear is a ping problem because i never saw anything disappear from menus because of ping but anyway not even talking about the last uotrace what you get from uotrace2 file is only one connection passing 100 difference and that happened due to the tests has i left clear in the posts because when i do a uotrace without being testing ports or routers the results are very good and i can send you 1 per 1 hour that the uotrace results will always be good.
"I know this is frustrating as you only want to enjoy the game however both of these issues are out of hands" , you are right but more frustating even is imcompetence and people that have problems in their hands but know nothing about their own jobs.
the uotrace is here i can send you twenty if you want but one thing i guarantee you , yesterday i asked the full chat conversations regarding my case and as soon as i get them every proof of my complains will be added here and when that happens i will be demanding responsabilities you can be sure of that