The Chat filter is out of control

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Comments

  • StarscreamUK
    7555 postsMember, Moderator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Moderator
    JCap334 said:
    VOLBANKER said:
    JCap334 said:
    The chat filter is worse than it has ever been.
    No, it’s not. As Tom said above, they are correcting the chat filter based on our feedback. I have personally noticed they fixed it so the word mate is no longer censored for example.
    We'll see I guess. I was playing the other day and the word "hell" got censored. I mean come on. Are we in preschool or something?
    I'd presume because some creative chaps used lowercase L to make an I to get around a censor for a typical national socialist statement
  • NightSkyn3t
    120 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    Since a few days I can't send anything in the tchat when I press enter after typing something nothing happens the message doesn't get sent it works only when I type a space 
    Did anyone encounter this bug ?
  • Pimp_SWE
    64 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    Since a few days I can't send anything in the tchat when I press enter after typing something nothing happens the message doesn't get sent it works only when I type a space 
    Did anyone encounter this bug ?

    Its when your ingame nick features any word that can upset grown up playing FPS game that is rated Mature +17 due to content of blood, strong language and violence.
    Best regards ****_SWE
  • Tactical_wizzzeR
    352 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    I'm not even allowed to say stupid... like come on! 
  • OskooI_007
    1322 postsMember, Battlefield 4, Battlefield, Battlefield 1, Battlefield V Member
    Since a few days I can't send anything in the tchat when I press enter after typing something nothing happens the message doesn't get sent it works only when I type a space 
    Did anyone encounter this bug ?

    I think your name is being filtered due to the first 3 letters.
  • losthunter340
    72 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1, Battlefield V Member
    I'm not even allowed to say stupid... like come on! 

    Be creative, there is another word you can use instead, but yeah, rated 17+ but if you cant say any "bad word" in chat, but the soldiers can yell "I am F dieing here" Best filter ever!
  • llPhantom_Limbll
    6313 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    Number 88 is filtered. reason is obvious but filtering simple number is dumb.
  • Jinko_itx
    777 postsMember, Battlefield 4, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    edited June 8
    you can shoot ppl in the face...but you cant tell anyone what cpu your using to do it lol. but BE CAREFUL, a rated MA game has kiddies playing it, if a picture is a thousand words, what a "video for children" doing comparing to words? 
  • Braddock512
    1542 postsMember, Administrator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, EA Community Manager, Battlefield V
    edited June 8
    Jinko_itx said:
    you can shoot ppl in the face...but you cant tell anyone what cpu your using to do it lol. but BE CAREFUL, a rated MA game has kiddies playing it, if a picture is a thousand words, what a "video for children" doing comparing to words? 
    I'm not even allowed to say stupid... like come on! 

    Be creative, there is another word you can use instead, but yeah, rated 17+ but if you cant say any "bad word" in chat, but the soldiers can yell "I am F dieing here" Best filter ever! 





     You can keep your snark to yourself. Full stop. 
    The goal of the filter to is to reduce toxicity that is rampant in online gaming. It has nothing to do with "kiddies", by the way. Most people don't want, or need, to see hatespeech, racism, etc.

    If you'd read up in this thread, you'd see I already stated the filter is being adjusted and tweaked continually. 

    Regarding that last comment, LostHunter - the game isn't being abusive to you or harassing you when it's using VO. THAT's the point. To reduce harassment and toxicity between players. A bit of trash talk is fine. Abusive language, hate speech, harassment - yeah, it's not welcome (and by the way, it's part of the Terms of Service regarding violations - Section 6. Here's a link: https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/#section6 )


    -Braddock512


  • Jinko_itx
    777 postsMember, Battlefield 4, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    edited June 9
    (off-topic comment removed)
    Post edited by Carbonic on
  • Braddock512
    1542 postsMember, Administrator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, EA Community Manager, Battlefield V
    @Foxassassin

    I appreciate your "non-counter-argument" counter-argument. ;) (Just teasing you. You said "I'll put it simply" then wrote a lengthy post. But I appreciate the time you took to write out your thoughts.)

    Some of your points are valid. Some of your points are strawman arguments, to be very honest. 
    The point is not to restrict speech. It's to remove toxic speech (like hate speech, ¯\_(ツ)_/¯ terms, racism, etc.) and extreme profanity. 

    As I mentioned previously in this thread, the current filter is set to a lower tolerance - and it's something I've escalated to the team running this new program. I ABSOLUTELY agree that names that AREN'T offensive shouldn't be blocked/prevented from chatting.

    You also discussed some things that are inherent to FPS titles (predominantly). "EZ" "Rekt" - I mean, it's poor sportsmanship sure, but is it toxic? That's a good question we should be asking ourselves. I hate being t-bagged as much as the next person (and you won't ever catch me doing it to someone because I'm more focused on continue the fight in-game). You're missing the point here, I'm afraid. Removing the ability to type hate speech, racist words, misogynist/misandrist terms, etc. is for the filter. 
    We already have rules in place for griefing (team-killing, abusing game mechanics to harass another player or impede their ability to play, etc.) and those that feel the need to harass SHOULD be properly reported. The point of the filter is to remove the ease that someone may have in being toxic. If they find new ways to go around it, then we have processes in place for circumventing or abusing the Terms of Service. 

    The filter needs some (okay, a lot) of work. There's no question about that. But EA/DICE aren't the only company working on these type of initiatives to remove toxicity within games.


    Your mention of 
    "You can change the game, but you can't change people"

    seems, and please let me know if I'm off-base, a bit defeatist and basically "people are gonna people, so why try to fix the system?" I disagree with that. A lot of folks I've talked with over the years literally disable (hide) the chat in games because there are no good tools to report or filters to reduce the vitriole and toxicity in the games they play. And those that want to continue that type of nonsense - well, maybe they need a timeout and a little note from the TOS team. (It's all in the Terms of Service that absolutely no one reads, but it is there.) 

    I also disagree with your assessment that it's a "solution that didn't have a problem". It IS a problem - and it's been going on in gaming for years. There have been countless articles, panels at various game conventions, whole departments within companies created to fight toxicity. And it's not a simple solution for a complex problem. It's a solution that will need to evolve, grow, etc. There's no quick fix - but just saying "oh well, it's just how people are" isn't a solution or an option.

    Heck, look at Xbox Live, for example. If you get reported enough for sending abusive messages, you get a negative rating on your profile that limits your interactions, or you aren't allowed to use communication tools in or out of game. You get isolated so that toxicity and negativity doesn't spread. If you keep going, you can get banned. 

    Twitch - say some stupid, horrible stuff, you get your channel suspended. Same for Twitter, FB, Mixer, etc. 
    Because it's video games doesn't make it sacrisant and untouchable. Especially with the size of this industry (now in contention to be bigger than movies in the coming years). More people play games nowadays than ever before.

    Anyways, I really appreciate the conversation and I appreciate your viewpoint. Truly, I do. I do disagree with some of your points and I can tell you disagree with some of mine. And that's okay. As long as we can keep the conversation productive and courteous, I'm here for it. 

    -Braddock512

  • Hawxxeye
    7783 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    edited June 9

    You also discussed some things that are inherent to FPS titles (predominantly). "EZ" "Rekt" - I mean, it's poor sportsmanship sure, but is it toxic? That's a good question we should be asking ourselves. I hate being t-bagged as much as the next person (and you won't ever catch me doing it to someone because I'm more focused on continue the fight in-game). You're missing the point here, I'm afraid. Removing the ability to type hate speech, racist words, misogynist/misandrist terms, etc. is for the filter. 

    Personally I find any acted or written expression of poor sportsmanship to be much much worse than any words that are termed as "hate speech, racist words, misogynist/misandrist terms, etc".
    .
    Poor sportsmanship is directly targeting to offend someone about how they play or how they cannot play to a certain subjective standard so it is much more likely to get a bad reaction from the receiving party and incite a toxic chat war. In other words a mild expression of bad sportsmanship can sting much more than some generic swear word or slur.
    .
    .
    The so called "hate speech, racist words, misogynist/misandrist terms, etc" are more often than not terms decided by actual toxic and witch-hunting social media ragemobs who are not really gamers and imho should not be listened to cause they are neither playing the series in any considerable capacity nor loving it.
    Neither DICE or EA will make more money by trying to get the favor or such non-gamers (As it was apparent with BFV and the choice certain trends in the SP story and MP characters).
    .
    The people who actually use often those words are in the chat troll category and should be dealt with reporting (resulting in perhaps a suspension of the privilege of writing in the chat) instead of a blanket word ban to everyone.
    I do agree however that people like  that a person who used the N word for Africans in almost every sentence in BF1 in the chat was an actual problem.
    .
    I am sure that as a fellow gamer you too already understand the root problem Braddock, so that post is more directed toward the powers that be than you personally ;)
    Post edited by Hawxxeye on
  • NightSkyn3t
    120 postsMember, Battlefield 3, Battlefield 4, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    Since a few days I can't send anything in the tchat when I press enter after typing something nothing happens the message doesn't get sent it works only when I type a space 
    Did anyone encounter this bug ?

    I think your name is being filtered due to the first 3 letters.
    Thanks a lot I fixed this
  • EA_Tom
    123 postsMember, Administrator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, EA Community Manager, Battlefield V
    Hey folks,

    Braddock512 recently replied in this thread with clarification about the reason the filter was implemented, and its use going forward:

    To confirm - the filter is here to stay. I'd thus kindly request that this thread be used to provide constructive feedback about cases where the filter isn't working (as intended); e.g. you are unable to use normal words like "sniper".

    The "filter should be removed" debate itself won't lead to anything constructive (and we've explained why), so we'll moderate as necessary to ensure the focus remain on the filter functioning properly.

    Lastly, we've already made significant updates to the filter thanks to your feedback, So please, keep that coming.


    Thank you,

    -Tom
  • Hawxxeye
    7783 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    edited June 9
    EA_Tom said:
    Hey folks,

    Braddock512 recently replied in this thread with clarification about the reason the filter was implemented, and its use going forward:

    To confirm - the filter is here to stay. I'd thus kindly request that this thread be used to provide constructive feedback about cases where the filter isn't working (as intended); e.g. you are unable to use normal words like "sniper".

    The "filter should be removed" debate itself won't lead to anything constructive (and we've explained why), so we'll moderate as necessary to ensure the focus remain on the filter functioning properly.

    Lastly, we've already made significant updates to the filter thanks to your feedback, So please, keep that coming.


    Thank you,

    -Tom
    Hello there, do we have some ETA on when we will be able to have the changes to the live game?
    Cause it is silly when :
    "Damn, we lost the C base"
    turns into
    "****, we lost the C base"
    This filter example has happened within the last 2 days. If this is post-update of the filter then the filter team still has a long way to go.
    .
    This also raises the issue of  "who is qualified to decide for me what I find crosses the line in terms of being appropriate".
    That is why I have several times suggested that a player customizable filter would be best:
    The filter could start in the base state with the words chosen by EA. After that the player could be allowed to whitelist or blacklist words or phrases they personally do not mind or feel offended by. (for example I would blacklist "EZ" for me only)
     I think that everyone wins that way.
  • Foxassassin
    260 postsMember, Battlefield 3, Battlefield, Battlefield 1, Battlefield V Member
    @Foxassassin

    I appreciate your "non-counter-argument" counter-argument. ;) (Just teasing you. You said "I'll put it simply" then wrote a lengthy post. But I appreciate the time you took to write out your thoughts.)

    "You can change the game, but you can't change people"

    seems, and please let me know if I'm off-base, a bit defeatist and basically "people are gonna people, so why try to fix the system?" I disagree with that. A lot of folks I've talked with over the years literally disable (hide) the chat in games because there are no good tools to report or filters to reduce the vitriole and toxicity in the games they play. And those that want to continue that type of nonsense - well, maybe they need a timeout and a little note from the TOS team. (It's all in the Terms of Service that absolutely no one reads, but it is there.) 

    I also disagree with your assessment that it's a "solution that didn't have a problem". It IS a problem - and it's been going on in gaming for years. There have been countless articles, panels at various game conventions, whole departments within companies created to fight toxicity. And it's not a simple solution for a complex problem. It's a solution that will need to evolve, grow, etc. There's no quick fix - but just saying "oh well, it's just how people are" isn't a solution or an option.

    Heck, look at Xbox Live, for example. If you get reported enough for sending abusive messages, you get a negative rating on your profile that limits your interactions, or you aren't allowed to use communication tools in or out of game. You get isolated so that toxicity and negativity doesn't spread. If you keep going, you can get banned. 

    Twitch - say some stupid, horrible stuff, you get your channel suspended. Same for Twitter, FB, Mixer, etc. 
    Because it's video games doesn't make it sacrisant and untouchable. Especially with the size of this industry (now in contention to be bigger than movies in the coming years). More people play games nowadays than ever before.

    Anyways, I really appreciate the conversation and I appreciate your viewpoint. Truly, I do. I do disagree with some of your points and I can tell you disagree with some of mine. And that's okay. As long as we can keep the conversation productive and courteous, I'm here for it. 

    -Braddock512

    It was going to be much longer. But ongoing insomnia piled onto other events isn't helping.
    -
    And no. It's not a defeatist statement. But I'm trying to reinforce that no matter what is done, there will -always- be people like that. That'll do messed up things for one reason or another.
    .
    Instead of making the entire playerbase suffer for this, -Let us turn it on or off-, like literally every other online game.
    -
    You brought up Xbox? They don't STOP people from sending cussing or hate. But punish people who -do-, and unless it's something absolutely horrible, warnings first.
    And Twitch is a bad example. Everything is at the moderators disgression there (look at the anti anime-esque crusade) there are so many double standards on Twitch that it's best to not use it as a comparison but I get what you're saying.
    .
    But if you just let people who want it off turn it off, we won't have droves of people reporting problems with it. We wouldn't be running into unheard of problems because of  a chat filter.
    I don't even want it gone. I don't understand why everyone goes to absolutes anymore. It has to be gone / It has to stay. They aren't mutually exclusive. We can have both. But please, just let us -turn it off-

  • EA_Tom
    123 postsMember, Administrator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, EA Community Manager, Battlefield V
    Hawxxeye said:
    EA_Tom said:
    Hey folks,

    Braddock512 recently replied in this thread with clarification about the reason the filter was implemented, and its use going forward:

    To confirm - the filter is here to stay. I'd thus kindly request that this thread be used to provide constructive feedback about cases where the filter isn't working (as intended); e.g. you are unable to use normal words like "sniper".

    The "filter should be removed" debate itself won't lead to anything constructive (and we've explained why), so we'll moderate as necessary to ensure the focus remain on the filter functioning properly.

    Lastly, we've already made significant updates to the filter thanks to your feedback, So please, keep that coming.


    Thank you,

    -Tom
    Hello there, do we have some ETA on when we will be able to have the changes to the live game?
    Cause it is silly when :
    "Damn, we lost the C base"
    turns into
    "****, we lost the C base"
    This filter example has happened within the last 2 days. If this is post-update of the filter then the filter team still has a long way to go.
    .
    This also raises the issue of  "who is qualified to decide for me what I find crosses the line in terms of being appropriate".
    That is why I have several times suggested that a player customizable filter would be best:
    The filter could start in the base state with the words chosen by EA. After that the player could be allowed to whitelist or blacklist words or phrases they personally do not mind or feel offended by. (for example I would blacklist "EZ" for me only)
     I think that everyone wins that way.

    Hello there,

    I've highlighted your main questions in bold, and I'll answer them here:

    • We continuously update the filter based on feedback received from the community. This can take some time to process, so I'm not in a position to give a dedicated ETA.
    • In terms of who decides what crosses the line in what needs to be filtered - the goal of the filter to is to reduce toxicity that is rampant in online gaming. That means we'll aim to streamline the experience for everyone playing our games; i.e. what you see is the same as what other players see.
  • llPhantom_Limbll
    6313 postsMember, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, CTE, BF1IncursionsAlpha, Battlefield V Member
    edited June 9
    EA_Tom said:
    Hawxxeye said:
    EA_Tom said:
    Hey folks,

    Braddock512 recently replied in this thread with clarification about the reason the filter was implemented, and its use going forward:

    To confirm - the filter is here to stay. I'd thus kindly request that this thread be used to provide constructive feedback about cases where the filter isn't working (as intended); e.g. you are unable to use normal words like "sniper".

    The "filter should be removed" debate itself won't lead to anything constructive (and we've explained why), so we'll moderate as necessary to ensure the focus remain on the filter functioning properly.

    Lastly, we've already made significant updates to the filter thanks to your feedback, So please, keep that coming.


    Thank you,

    -Tom
    Hello there, do we have some ETA on when we will be able to have the changes to the live game?
    Cause it is silly when :
    "Damn, we lost the C base"
    turns into
    "****, we lost the C base"
    This filter example has happened within the last 2 days. If this is post-update of the filter then the filter team still has a long way to go.
    .
    This also raises the issue of  "who is qualified to decide for me what I find crosses the line in terms of being appropriate".
    That is why I have several times suggested that a player customizable filter would be best:
    The filter could start in the base state with the words chosen by EA. After that the player could be allowed to whitelist or blacklist words or phrases they personally do not mind or feel offended by. (for example I would blacklist "EZ" for me only)
     I think that everyone wins that way.

    Hello there,

    I've highlighted your main questions in bold, and I'll answer them here:

    • We continuously update the filter based on feedback received from the community. This can take some time to process, so I'm not in a position to give a dedicated ETA.
    • In terms of who decides what crosses the line in what needs to be filtered - the goal of the filter to is to reduce toxicity that is rampant in online gaming. That means we'll aim to streamline the experience for everyone playing our games; i.e. what you see is the same as what other players see.
    So this basically answers the question if we ever get client only option to turn the filter off. And the answer is NO.
  • EA_Tom
    123 postsMember, Administrator, Battlefield 3, Battlefield 4, Battlefield Hardline, Battlefield, Battlefield 1, EA Community Manager, Battlefield V
    EA_Tom said:
    Hawxxeye said:
    EA_Tom said:
    Hey folks,

    Braddock512 recently replied in this thread with clarification about the reason the filter was implemented, and its use going forward:

    To confirm - the filter is here to stay. I'd thus kindly request that this thread be used to provide constructive feedback about cases where the filter isn't working (as intended); e.g. you are unable to use normal words like "sniper".

    The "filter should be removed" debate itself won't lead to anything constructive (and we've explained why), so we'll moderate as necessary to ensure the focus remain on the filter functioning properly.

    Lastly, we've already made significant updates to the filter thanks to your feedback, So please, keep that coming.


    Thank you,

    -Tom
    Hello there, do we have some ETA on when we will be able to have the changes to the live game?
    Cause it is silly when :
    "Damn, we lost the C base"
    turns into
    "****, we lost the C base"
    This filter example has happened within the last 2 days. If this is post-update of the filter then the filter team still has a long way to go.
    .
    This also raises the issue of  "who is qualified to decide for me what I find crosses the line in terms of being appropriate".
    That is why I have several times suggested that a player customizable filter would be best:
    The filter could start in the base state with the words chosen by EA. After that the player could be allowed to whitelist or blacklist words or phrases they personally do not mind or feel offended by. (for example I would blacklist "EZ" for me only)
     I think that everyone wins that way.

    Hello there,

    I've highlighted your main questions in bold, and I'll answer them here:

    • We continuously update the filter based on feedback received from the community. This can take some time to process, so I'm not in a position to give a dedicated ETA.
    • In terms of who decides what crosses the line in what needs to be filtered - the goal of the filter to is to reduce toxicity that is rampant in online gaming. That means we'll aim to streamline the experience for everyone playing our games; i.e. what you see is the same as what other players see.
    So this basically answers the question if we ever get client only option to turn the filter off. And the answer is NO.
    Correct. 
This discussion has been closed.