I would like to have a reasonable and logical discussion on the rental server program, not just a complaint about individual issues.
I pose a single question, "what is the purpose of the rental server program?"
Is it to allow groups of customers to invest in the game and feel as part of the community?
If this is the case, why are you limiting the quick match system? I do not understand why a standard rental server with no settings calling it custom (i.e. not making a single change to the settings, only the name), are limited in traffic. I believe there are platoons (from Battlefield 4 as there is no such thing in Battlefield 1) who can gather up 20 people to start a game, but the reality is most groups do not have that ability. This means, like my group, 9-12 people join a server for it to never start (in conquest). This seems contrary to "investing and feeling as part of the community."
Is it to allow for private games to be played?
If this is the case, why have you not included a way to password protect the server to actually run a private game? Assuming you are able to gather enough people to get the game to start, anyone can join the server just to troll you if they wish. You see this on the Hardcore servers right now. This seems contrary to "allowing private games."
Is it to allow for platoons to build a solid community and safe gaming environment?
Assuming you can actually populate your server on a regular basis with a minimum of 20 people, why are people joining your server over the official dice server? With a lack of administrative control, we do not have the ability to police the server and keep out people who verbally or otherwise harass our members and guests. We do not even have the ability to set a priority list for our own platoon members to join (again assuming you have a populated servers as it currently does not matter), even the owner of the server does not have priority access. So, if we did have administrative control, the admin may have to wait in the queue to get in just so they could take care of a potential issue... This seems to be contrary to the "building a solid and safe gaming environment."
We own 3 servers @ 180 days, and we were voting tonight if we should add a fourth. This can easily be checked as these servers are on my account. Tonight's vote will be changed from if we should move forward with a 4th server to if we should cancel our 3 servers that we currently have. Our group has self funded the ability to have an additional server, and the ability to renew all 4 at the 180 day mark already, this can be seen on our platoon website under the donations tab. This is $1200 total that you guys are about to potentially lose due to us not grasping the original question I have posed, "what is the purpose of the rental server program?"
I know you have been here answering questions to the best of your ability throughout the beta, early release, and release. I urge you to find an answer to this question and respond as soon as possible to the community. If the developers, program managers, and community relations managers are only going to listen to the "celebrity" youtubers, I fear my group does not have a place in this community.
Thank you in advance,
[ELDR] Elder Gamers