Here too, Violation (GAMEHACK) #81668, victim as well.
Just like you, I do not appreciate the lack of mediation, arbitration or investigation in this matter.
The lack of accountability and the general 'I cannot help you' attitude is nauseating.
EA needs to dump Evenbalance if they can't get their crap straight.
I have 2 licences - premium and deluxe - and they all went to crap because of this.
Affected gamers neet to get together an EA.