Putting this out there hopefully Dice or EA sees it. My name is Clakkisback. I've been in contact with help support several times about this matter. And was told that a specialist would contact me via email and that's how we would take care of the case. But that wasn't the case I was contacted by The Specialist via email stating that I needed to contact them via Live support or my issue would not get fixed. And not to contact them back by via email. Then I contact life support which told me that I should never have been directed back to them regarding this issue. So to get to my issue. I am missing a second Lieutenant frontside dog tag. I had reached rank 51 after purchasing the premium pass. But never received the dog tag. But help support said that there's no way that they could fix it on their end. So for the wait they gave me 900 scraps after adding the scraps to my account now I have lost the progression towards my medals. I'm not wanting anything free I just went what I paid for in addition to that I didn't know purchasing the premium pass that I would be penalized and have these issues with the game. But if someone could or even cares enough to help that would be appreciated.